Simply Smitten Policies
Simply Smitten is a home based studio, all vehicles must only park in the driveway of 415 Avalon Ct ***no street parking on Avalon Ct
Follow the sidewalk to the back of the house, down the steps, and through the blue door to the waiting area.
Due to the nature of the services I provide, I cannot accommodate unattended children under the age of 13. The only exception is if the minor child is getting services, to which the legal guardian must be present.
If you have a guest with you, they are welcome to wait in the waiting area. Only the client will be allowed in the treatment room.
Simply Smitten operates by appointment only. All appointments must be secured with a valid credit card. We require 24 hour notice to cancel or reschedule your appointment. No-show and failure to provide 24 hour notice will be charged 50% of the total services booked to the credit card on file to hold the appointment. If you are more than 10 minutes late to your appointment, your appointment will be canceled and you will be charged 50% of total services booked.
If you come to your waxing appointment and your hair is shorter than 1/4 inch (grain of rice) or you have shaved within 2-3 weeks you will be charged a cancelation fee 50% of total services booked and be rescheduled. This fee is not a credit for future services.
If you come to your spray tanning appointment and you haven't properly prepped your skin or have a visible sunburn you will be cancelled and charged 50% of the total service. This fee is not a credit for future services.
* Please note, it is your responsibility to be prepared for inclement weather. If it is raining please have an umbrella, poncho, etc.
Please understand when scheduling your services that time slot is reserved especially for you, and I do my best to be respectful of your time and mine. Last minute cancellations or no-shows deprive me the opportunity to fill that appointment. Courtesy text/email reminders are sent out based on your preference selected. No-show clients will have to pre-pay in full all services for future appointments.
No show and late cancel fees must be paid prior to booking your next appointment. No show and late cancel fees will not be applied as a credit towards your next appointment.
No exchanges or refunds will be honored. If for any reason you are unhappy with your wax I will offer a complimentary touch up within 3 days of the appointment, time after that is subject to charges.
*All policies are subject to change at any time